Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us!


Notify us by e-mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit 

We would be unable to change or cancel an order once it has been placed. 

If your online order is not as expected, please contact us 

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance. 


We ship worldwide. 

After your order has been processed, please allow 10-12 days for your order to arrive (varies by location). (However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)